Payments Feedback – EWC Pilot

EUDI Wallet Merchant Led Payment Pilot — Usability Survey

Context: When answering this survey, please only take into consideration your ticket purchase experience, not the registration of your wallet with the bank nor the provisioning of the student and/or loyalty card in the wallet.

1. Device Used
Which operating system was on the phone you used for the transaction?

iOS (iPhone)AndroidOther / I’m not sure

2. Technical Issues
Did you face any technical issues while authorising the payment or sharing credentials?

NoYes

If Yes, briefly describe what happened:

3. Starting the Payment
How easy was it to scan the QR code or tap the deep link at Fast Ferries with your wallet and start the checkout process?

1 = Very difficult2345 = Very easy

4. Clarity of Wallet Prompts
When the wallet asked to share your Passport, Student ID, Loyalty Card and pay with your BTRL Visa, how clear were the screens and instructions?

1 = Not clear at all2345 = Very clear

5. Approving & Completing the Payment
How intuitive were the steps to confirm the payment (including the brief Worldline page with pre-filled card digits)?

1 = Not intuitive2345 = Very intuitive

Could you please tell us why you chose that rating and what would you do to make it even more intuitive?

6. Wallet vs. “Normal” Online Checkout

Compared to your usual card or bank app checkout, how would you rate the EUDI Wallet on each aspect below?

	Considerably worse	Slightly worse	About the same	Slightly better	Considerably better
Overall experience	Considerably worse	Slightly worse	About the same	Slightly better	Considerably better
Ease of use	Considerably worse	Slightly worse	About the same	Slightly better	Considerably better
Feeling that my data stays private	Considerably worse	Slightly worse	About the same	Slightly better	Considerably better
Perceived payment security	Considerably worse	Slightly worse	About the same	Slightly better	Considerably better

7. Checkout Speed

Overall, the wallet checkout felt:

Faster than my usual online paymentsAbout the same speedSlower than my usual online payments

8. Confidence in Future Use

How much would you trust this wallet in the following cases?

	Completely distrust	Somewhat distrust	Somewhat trust	Completely trust
Small, frequent purchases (e.g., concert tickets)	Completely distrust	Somewhat distrust	Somewhat trust	Completely trust
Large, occasional purchases (e.g., holiday package)	Completely distrust	Somewhat distrust	Somewhat trust	Completely trust
When the site also needs proof of age/student status during payment	Completely distrust	Somewhat distrust	Somewhat trust	Completely trust

9. Ticket & Receipt in Wallet

How easy was it to locate and view your boarding pass and receipt inside the wallet after payment?

1 = Very difficult2345 = Very easy

10. Open Feedback

What was most likeable or convenient about paying with the EUDI Wallet?

What was most difficult or in need of improvement?

Would you use this wallet method again? Why / why not?